For more information
If you would like more information about our products and services, you can reach us by phone or email at either of our two establishments.
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Iroquois Falls (Head Office)
Thunder Bay Division
Frequently Asked Questions
For general information about propane, such as grades, BTU consumption, facts vs. fiction, or just about anything else, we highly recommend you visit Canadian Propane Association. See also: MSDS for Propane
Our Technician will provide you with instruction upon completion of the installation. Most tanks / cylinders that are 100 gallon (420 LB) in capacity or larger have a gauge on them that measures the physical level of propane in the tank and shows it as a %. These gauges can normally be found under the lid on top of your tank / cylinder and most often sit almost flush with the surface of the tank /cylinder. They will show the lowest number (usually 0, 5, or 10) on the far left hand side (usually 7 o’clock on a watch face) and will range up to 80, 85, or 90 on the far right hand side (5 o’clock on a watch face). A tank gauge that reads at “80” signifies a tank that is 80% full – this is the maximum a tank is filled in warm weather; in cold weather a full tank may read as high as 85 on the gauge. We ask to be notified when a tank gets to 25-30% on the gauge, this signifies that a tank has about 1/3 of its propane left. This allows us a window of approximately 5-10 days to schedule a truck to come and fill the customer without worry that they will run out.
Purchasing a new tank / cylinder from can range from $650 to over $3000 dollars. By purchasing your own tank you do have the option of purchasing your propane from the supplier of your choice. You are also responsible for all maintenance and periodic recertification of the tank, Depending on which model of tank you purchase, the recertification may need to be done every 10 or 25 years.
Renting a tank / cylinder from ranges from $60-$200 per year depending on the size. With a tank rental, the recertification will be taken care of by the supplier. A rented tank must be filled by the company the tank is rented from.
Propane, in its natural state, does not smell – it is actually completely odorless. As a safety precaution a chemical called Ethyl Mercaptan is added to propane to give it an easily detected odor of rotten eggs.
Leaks are uncommon, but the first indication you have one will likely be the smell. There are gas detectors available at retail stores but a simple way to check piping, fittings or a tank /cylinder for a leak is to mix dish soap with water and spray it on the area you think a leak is coming from. If bubbles form, you may have a leak and should take immediate action: Turn off the propane supply to that appliance or at the tank and call Propane Energy Solutions immediately. Important note: This is not intended as a comprehensive commentary or guide on leak detection but as general information to provide an overview for information purposes only. If you suspect a leak with your propane service, call Propane Energy Solutions immediately for further information and service.